Portland, OR

Senior Strategist, Research and Testing

You are a self-starter, team player, and capable strategist on a quest to understand what makes users tick. You move quickly and are adept with an arsenal of research and testing methodologies, both qualitative and quantitative, which you deploy to give the end-user the loudest voice in the room. As a partner to both internal and external teams, you lead innovative research engagements across Instrument’s highly collaborative, multi-disciplinary teams and ensure we continue to create the best digital experiences in the world.

What You’ll Do

  • Design, execute and lead quantitative and qualitative research and testing to generate meaningful and intuitive insights that push creativity and ensure post-launch validity
  • Work across multiple project teams, contributing specific knowledge and capabilities at critical moments in the project lifecycle
  • While embedded and in collaboration with project teams, autonomously lead user testing tasks including recruiting participants, designing surveys and interview guides, moderating remote and in-person interviews, focus groups, conducting data analysis, identifying insights and generating reports
  • In partnership with the project team, define reporting and measurement metrics that align with overall project and usability goals
  • Prepare and present approaches, insights and recommendations directly with mid-senior level clients in a compelling and impactful way
  • Be an agency-wide advocate for putting humans at the center of digital experiences that we design for clients
  • Partner closely with the Producers, Strategists, Designers, Writers, and Developers on your team, but also operate autonomously and provide value throughout the entire project cycle
  • Collaborate with Research and Testing team, external vendors, and both client and internal stakeholders to expand agency capabilities and offering

What You’ll Bring

  • 5+ years of experience in user experience, user interface, product and/or market research strategy, including projects for large and small brands, with an emphasis on digital experiences and campaigns
  • Proven experience with multiple research and testing methodologies, both qualitative and quantitative, as well as analytics and business intelligence tools
  • Ability to contribute and lead meaningfully, with an understanding of the design, technical and business implications associated with strategic recommendations, even when tasked with working on an engagement for a only portion of its lifecycle
  • Proven success presenting and collaborating with clients, managing their requests and implementing feedback
  • Experience working and collaborating closely with multidisciplinary team including creative and technical partners
  • Ability to think and act quickly in a team setting, getting onboarded to a project and diving in head-first, finding and following the right tact for all internal and external stakeholders
  • Nuts and bolts: strong writing and communication skills, familiarity with design (Sketch, Figma, InVision), analysis (Excel, SPSS, SAS), and productivity (Google and Microsoft suites) tools.

Apply by October 1, 2019

Job will be taken down when vacancy is filled.

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