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Portland, Oregon / New York, NY / Remote
Senior Strategist, Research & Testing
You are a self-starter, team player, and capable researcher on a quest to understand what makes users tick. You move quickly and are adept with an arsenal of research and testing methodologies that you deploy to give the end-user the loudest voice in the room. As a partner to both internal and external teams, you enjoy leading innovative research engagements across highly collaborative, multi-disciplinary teams and ensure the production of the best digital experiences in the world.
What You’ll Do
- Design, execute and lead quantitative and qualitative research and testing projects to generate meaningful and intuitive insights that push creativity and ensure post-launch validity for digital experiences
- Operate autonomously while partnering closely with producers, designers, writers, developers, and other strategists to provide support and value throughout the entire project cycle
- Be an agency-wide advocate for putting humans at the center of digital experiences that we design for clients
- While embedded and in collaboration with project teams, lead user testing tasks including recruiting participants, designing surveys and interview guides, moderating remote (and, post-vaccine) in-person interviews, focus groups, conducting data analysis, identifying insights and generating reports
- In partnership with the project team, define reporting and measurement metrics that align with overall project and usability goals
- Prepare and present approaches, insights, and recommendations directly with mid-senior level clients in a compelling and impactful way
What You’ll Bring
- 5+ years of experience leading quantitative and qualitative research and testing for digital experiences and marketing campaigns
- Experience with multiple research and testing methodologies, focused on user experiences, user interfaces and product/marketing research
- Ability to lead meaningfully, with an understanding of the design, technical and business implications associated with strategic recommendations
- Comfortable and confident when presenting and collaborating with clients, from managing and prioritizing requests to seamlessly implementing their feedback
- Experience working and collaborating closely with multidisciplinary team including creative and technical partners
- Flexible and engaging in a team setting, from onboarding quickly to reading a room and leveraging your high EQ to navigate internal and external stakeholders
- Fluency with Google productivity suite - Docs, Sheets, Slides
- Data analysis experience within Sheets and/or MS Excel
- Familiarity with design tools - Sketch, Figma, InVision
- Experience with data analysis tools (SPSS, R, SAS) a bonus