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Remote (Anywhere in the US)

Senior Strategist, Research and Testing

Instrument is a digital product and brand experience agency of more than 400 talented people on a dozen different teams, each focused on particular clients and dedicated to producing best-in-class work. Our shift to a remote-first model has only strengthened and diversified our company culture, and we’re committed to career advancement, personal support, and a healthy work/life balance for everyone we hire.

You are a team player, fast learner, and capable researcher on a quest to understand what makes users tick. You move quickly and are adept with a toolkit of research and testing methodologies which you deploy to give the end-user the loudest voice in the room. As a partner to both internal and external teams, you design and conduct industry-leading research across Instrument’s highly collaborative, multi-disciplinary teams and ensure we continue to create the best digital experiences in the world.

What You’ll Do

  • Design, execute and lead quantitative and qualitative research and testing projects to generate meaningful and intuitive insights that push creativity and ensure post-launch validity for digital experiences
  • Operate autonomously while partnering closely with the producers, designers, writers, developers, and other research strategists to provide support and value throughout the entire project cycle
  • Be an agency-wide advocate for putting humans at the center of the digital experiences we design for clients
  • While embedded and in collaboration with project teams, lead user testing tasks including recruiting participants, designing surveys and interview guides, moderating 1:1 interviews, focus groups, conducting data analysis, identifying insights and generating reports
  • In partnership with the project team, define reporting and measurement metrics that align with overall project and usability goals
  • Prepare and present approaches, insights, and recommendations directly with mid-senior level clients in a compelling and impactful way

What You’ll Bring

  • 5+ years of experience supporting and leading quantitative and qualitative research and testing for digital experiences
  • Experience with multiple research and testing methodologies, focused on user experiences, user interfaces and product/marketing research
  • Ability to lead meaningfully, with an understanding of the design, technical and business implications associated with strategic recommendations
  • Comfortable and confident when presenting and collaborating with clients, from managing and prioritizing requests to seamlessly implementing their feedback
  • Experience working and collaborating closely with multidisciplinary team including creative and technical partners
  • Flexible and engaging in a team setting, from onboarding quickly to reading a room and leveraging your high EQ to navigate internal and external stakeholders
  • Strong writing and communication skills

What We Offer 
Remote Work Environment
Competitive Compensation, learn more about our compensation philosophy here
Pay Equity Practices & Transparency
Intentional Career Development (ongoing & for each stage of your growth)
Annual Profit Sharing
401(k) Matching with Immediate Vesting
Comprehensive Medical (including Mental Health coverage), Vision, and Dental Insurance (effective your first day)
Meaningful Time Away Policies & Practices
Volunteer Time Off
Monthly Wellbeing & WFH Stipend
Annual Professional Development Budget

For more benefit details, check out Being Here