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Portland Oregon / New York City / REMOTE

Senior Strategist, User Experience

You are an experienced senior strategist that enjoys translating the complexity of human motivation and behaviors into the production of beautiful, yet functional digital products, services and engagement platforms. You understand the nuances and complexities of how a brand shows up across the digital landscape and can communicate that brand’s purpose in a way that’s authentic, inspiring and innovative. From driving consumer loyalty and retention to launching new products and services, you understand how to use digital technologies to connect brands with their customers. You know your client’s business as well as, or better than they do - and know how to maintain vibrant client relationships that contribute to the bottom line.

What You’ll Do

  • Report to the Strategy Director
  • Advocate for putting humans at the center of the digital experiences that we design for clients
  • Lead the strategy process on 1 - 2 client projects within an integrated client team
  • Navigate the balance of user needs, client goals and the requirements of the team throughout a project
  • Establish interaction models, user task flows and user interface specifications
  • Lead design of journey maps, navigation design, sitemaps, information architecture, detailed wireframes and more to support the end-to-end user experience
  • Present approaches and recommendations in a compelling way to our teams and clients
  • Support (and sometimes lead) the research into industry trends, competitive information, along with consumer insights to create and present concepts and recommendations in an impactful way to our teams and senior-level clients
  • Partner with Research & Testing Team to conduct research and user-testing activities, and produce meaningful and insights to guide the user experience.
  • Work with the team, but also operate autonomously and provide value throughout the entire project cycle
  • Partner with the Strategy Director on your team to contribute to the broader strategic direction across the team, including creating case studies and sharing internal knowledge, mentoring junior strategists and creating deeper relationships with clients

What You’ll Bring

  • 5+ years of experience in user experience, interaction design and user interaction strategy, including projects for large and small brands, with an emphasis on digital products and experiences. Experience in Digital Product Design or Software Development is a plus.
  • Ability to contribute to the work, from concept to completion, with an understanding of the design, technical and business effects associated with user-centered strategic recommendations
  • Experience designing and defining documentation for digital experiences and products, such as functional requirements, experience maps, wireframes, personas, user flows, and other UX artifacts
  • Exposure to and experience with broader strategic frameworks, from digital brand, digital content and information architecture, digital user experience and interaction design, mobile applications, digital marketing, social media and campaigns, and digital transformation
  • Experience leading and supporting workshops with mid-senior level clients applying design-thinking frameworks
  • Experience with user testing tools, to conduct research and determine informed insights to guide the refinement of digital products and experiences
  • Success partnering with and presenting to clients, managing their requests and implementing feedback
  • Experience working closely with creative and technical partners

Apply by October 5, 2020

Job will be taken down when vacancy is filled.

Apply now